Shipping policy

We ship all orders from Australia using local couriers to ensure reliable and trackable delivery nationwide.

Order Processing
Orders are processed within 1–3 business days before dispatch. Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery Timeframes
Delivery times vary depending on your location:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

Delivery times may be affected by factors outside our control such as weather events, public holidays, or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.

Shipping Damage
We take great care in packaging your items. If your order arrives damaged, please contact us within 48 hours of delivery at info@medalframe.com.au with clear photos of the damage so we can assist with a replacement or suitable resolution