Refund policy

Returns & Store Credit Policy

We want you to be confident with your purchase. If you are not completely satisfied, we offer a 7-day return period from the date you receive your order.

Eligibility for Returns

• Items must be unused and in original condition

• Returned in original packaging

• Proof of purchase required

Refund Method
Approved returns are issued as store credit only.
We do not offer monetary refunds.

Store credit:

• Never expires

• Can be used on any future purchase

How to Start a Return
To request a return, please contact us at info@medalframe.com.au 

Once approved, we will provide return instructions and a shipping label.

Items sent without prior approval cannot be accepted.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or damaged on arrival.

Return Address
Medal Frame Australia Pty Ltd
Storage King
580–590 Princes Highway
St Peters, NSW 2044
Australia